On her third call to Mediacom, a representative told her that the area was experiencing an internet outage. When she tried calling back shortly after, "the automated system said I was shut off due to nonpayment, but my payment was made the day prior," Okones said. Wednesday.Īccording to Okones, when she first called to report the outage to Mediacom, a representative told her there had not been a confirmed outage within the past 24 hours and the issue must be with her modem. She said her internet went out during the main outage Tuesday and did not come back on until 10 a.m. Okones, a customer service representative for Intoxalock, a Des Moines-based company that makes ignition interlock devices, has been a Mediacom customer for around six years.
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